New England

Fix what slows you down.

You bring the problem that eats your day: the phone that never stops, the reviews nobody answers, the schedule built on gut feel. I build the fix, set it up, and keep it running.

Book a 15-minute call Watch the 60-second overview

Local, owner-to-owner. Month-to-month, no long contract.

What I fix

Small problems that cost you real money

Each one starts with the pain you tell me about. If something already works for you, it stays.

"We miss calls when we're slammed."

Phone answering that never puts anyone on hold

Answers in your business's name, handles hours and questions, takes orders and messages, and texts back anyone who hung up.

MISSED · TEXTED BACK

"Nobody has time to answer reviews."

Every review gets a reply

Google and Facebook reviews get a reply in your voice. Good ones post on their own; anything touchy waits for your OK.

"The schedule is always a guess."

A schedule built from your sales

Uses last year, last month and the forecast to staff the rush and trim the slow hours, then texts the team their shifts.

"Phone orders get lost."

Orders go straight to the kitchen

Phone orders show up on a kitchen screen or right inside Square, priced from your real menu, with a pickup time.

"A 2 AM no-heat call goes to voicemail."

Emergencies reach the on-call tech

Calls and texts whoever's on call in seconds, and escalates to you if nobody confirms. Routine jobs get booked into open windows.

EMERGENCY · NOT CONFIRMEDREPAIR · BOOKED

"We quote jobs blind."

Estimates with photos up front

Customers get a link to send photos of the problem before anyone drives out. Reminders and review requests go out on their own.

ESTIMATE · NOT SCHEDULED

Who it's for

Owner-run businesses on and around Main Street

Food & retail

Coffee shops, bakeries, ice cream stands, delis

  • Phone orders during the rush
  • Square menus, payments and sales
  • Staffing for the seasons

The trades

Plumbing, heating, electrical, HVAC, landscaping

  • Calls answered while you're under a sink
  • After-hours emergencies dispatched
  • Jobs booked, reminded and reviewed

See it work

One page tells you what needs you right now

The owner's board: missed calls to return, what's urgent, and who's working. Pick your kind of business. These are pictures with made-up data, not live screens.

One night at a plumbing shop, start to finish (1:34). A real screen recording of the app with a made-up company: an emergency comes in after hours, the right tech gets it, a quote request waits for daylight, and a review gets answered. Captions are on the video.

2 Missed calls to return

(603) 555-0174 · HampsteadRang out 8:12 PM · texted back automatically
Call backTextHandled
(603) 555-0139 · AtkinsonHung up 9:47 PM · texted back automatically
Call backTextHandled
EMERGENCY · NOT CONFIRMEDTonight 10:05 PM

No heat, boiler won't fire

TechMike Doherty paged · no reply yet
CustomerFrank D. · Atkinson
REPAIR · BOOKEDTue 8–10 AM

Kitchen sink backing up

TechRyan Pelletier
CustomerKaren W. · Hampstead
ESTIMATE · NOT SCHEDULEDAsked Mon

Price for a tankless water heater

Photos3 sent before the visit
NextCall to schedule

Recovered after-hours revenue · 30 days

$5,500

7 paid jobs from calls that came in while the shop was closed.

Crew right now

After hours · emergencies go to Mike Doherty

  • ON CALLMike DohertyPlumber · until 7 AM
  • OUTDan FournierCalled out sick
  • ON SHIFTLisa KelleyOffice · answers texts
  • OFFRyan PelletierBack Tue 7 AM

Made-up data from made-up businesses: Maple Ridge Plumbing & Heating, Pine Hill Electric, and Brookside Coffee & Donuts.

Video tours

Short tours of the parts that run the day

Real screen recordings of the app with a made-up plumbing company. Captions are on every video.

1:00Tinker & Main in 60 secondsThe phone rings after hours. Every call gets answered in your name, emergencies reach your on-call tech, bigger jobs become estimate requests, and you see what it brought in.
1:18The phone assistant, inside your appA customer calls, the assistant checks your service area and open times, books the job, texts a confirmation, and the summary lands on the job card.
1:10An after-hours emergency, start to finishA burst pipe at 9:42 PM: the assistant walks the caller through shutting off the water, pages the on-call tech by call and text, and he confirms with one tap. Unconfirmed emergencies call the owner.
0:45Quotes, deposits and invoicesText a quote, the customer approves and pays the deposit on their phone, schedule it in one click, and the invoice for the balance goes out when the job is done.
0:43A one-person landscaping businessAfter-hours callers get booked into the next open morning, cleanups and trims fill the calendar, and bigger contracts come in as estimate requests.
0:34Missed calls into ordersWhen the line is out the door, callers who ring out get a text to order ahead, the order lands on the kitchen screen, and reviews get a reply drafted in your voice.
1:09An electrician's night, handledA made-up electrical shop: a storm call, a burning-smell page that escalates, estimates for EV chargers and panels, the calendar, and review replies.
1:12Your techs' day, on their phoneEach tech gets a private link: their jobs, On my way, Start and Done, no prices. The office gets every job in one view.
0:45The dispatch calendarBook a call-in by hand, drag a job to whoever is free, reschedule with one text to the customer, and full windows can't be overbooked.
0:45Crew scheduling in one clickBuild next week around availability and time off, spot a short afternoon, fix it, and publish to the team by text.
0:48Follow-ups that don't fall through the cracksNotes on every job, a Book follow-up button, and the next visit lands on the schedule linked to the first one.
0:48Your crew at a glanceWho's on shift and on call, assigning the right tech, posting the crew schedule, and time off in one place.

How it works

Three steps, no tech jargon

Tell me what's slowing you down

A 15-minute call or a coffee at your counter. I listen, then come back with a plain-English plan and a fixed price.

Go live in about a week

I set it up on your phone number, menu and calendar, and we test it together before it answers a real customer.

I keep it running

Month-to-month. I handle updates, fixes and changes. You get a short weekly report showing what it did.

Let's fix it

Tell me what's eating your day.

Call or text. If I can't fix it, I'll tell you, and I'll point you to someone who can.

603-560-1133Call or text, weekdays sean@tinkerandmain.comEmail Text Sean