Southern New Hampshire

Fix what slows you down.

You bring the problem that eats your day: the phone that never stops, the reviews nobody answers, the schedule built on gut feel. I build the fix, set it up, and keep it running.

Book a 15-minute call See what I fix

Local, owner-to-owner. Month-to-month, no long contract.

Plumbing & heating

A Saturday night, handled

10:05 PM: a burst pipe callEMERGENCYAnswered on the first ring. The caller is walked through shutting off the main.
10:06 PM: the on-call tech has itTECH · CONFIRMEDMike gets a call and a text, and taps “I've got it.” If nobody confirms, you get the call.
10:40 PM: someone hangs upMISSED · TEXTED BACKA text goes out in under a minute, and the call waits at the top of your board.
Monday: the job is doneA review request goes out on its own.

Coffee shop

A Tuesday morning, handled

7:12 AM: the phone rings mid-rushORDER · TAKENAnswered on the second ring. Order taken, total read back.
7:13 AM: the kitchen sees itThe ticket lands on the screen with a pickup time.
9:40 AM: a 2-star review comes inREPLY · NEEDS YOUR OKA reply is drafted. You approve it with one tap.
Friday: next week's scheduleBuilt from what you actually sold, plus the weather.

Electrical

A Thursday on the job, handled

8:15 AM: a call while you're on a ladderREPAIR · BOOKEDBooked into an open window. The customer gets a confirmation text.
11:30 AM: a panel upgrade quoteESTIMATE · NOT SCHEDULEDThe customer gets a link and sends photos before anyone drives out.
Wednesday: the day before the visitA reminder text goes out on its own.
After the jobA review request goes out, and the reply is drafted when it lands.

What I fix

Small problems that cost you real money

Each one starts with the pain you tell me about. If something already works for you, it stays.

"We miss calls when we're slammed."

Phone answering that never puts anyone on hold

Answers in your business's name, handles hours and questions, takes orders and messages, and texts back anyone who hung up.

MISSED · TEXTED BACK

"Nobody has time to answer reviews."

Every review gets a reply

Google and Facebook reviews get a reply in your voice. Good ones post on their own; anything touchy waits for your OK.

"The schedule is always a guess."

A schedule built from your sales

Uses last year, last month and the forecast to staff the rush and trim the slow hours, then texts the team their shifts.

"Phone orders get lost."

Orders go straight to the kitchen

Phone orders show up on a kitchen screen or right inside Square, priced from your real menu, with a pickup time.

"A 2 AM no-heat call goes to voicemail."

Emergencies reach the on-call tech

Calls and texts whoever's on call in seconds, and escalates to you if nobody confirms. Routine jobs get booked into open windows.

EMERGENCY · NOT CONFIRMEDREPAIR · BOOKED

"We quote jobs blind."

Estimates with photos up front

Customers get a link to send photos of the problem before anyone drives out. Reminders and review requests go out on their own.

ESTIMATE · NOT SCHEDULED

Who it's for

Owner-run businesses on and around Main Street

Food & retail

Coffee shops, bakeries, ice cream stands, delis

Phone orders during the rush
Square menus, payments and sales
Staffing for the seasons

The trades

Plumbing, heating, electrical, HVAC

Calls answered while you're under a sink
After-hours emergencies dispatched
Jobs booked, reminded and reviewed

See it work

One page tells you what needs you right now

The owner's board: missed calls to return, what's urgent, and who's working. Pick your kind of business. These are pictures with made-up data, not live screens.

2 Missed calls to return

(603) 555-0174 · HampsteadRang out 8:12 PM · texted back automatically

Call backTextHandled

(603) 555-0139 · AtkinsonHung up 9:47 PM · texted back automatically

Call backTextHandled

EMERGENCY · NOT CONFIRMEDTonight 10:05 PM

No heat, boiler won't fire

TechMike Doherty paged · no reply yet

CustomerFrank D. · Atkinson

REPAIR · BOOKEDTue 8–10 AM

Kitchen sink backing up

TechRyan Pelletier

CustomerKaren W. · Hampstead

ESTIMATE · NOT SCHEDULEDAsked Mon

Price for a tankless water heater

Photos3 sent before the visit

NextCall to schedule

Recovered after-hours revenue · 30 days

$5,500

7 paid jobs from calls that came in while the shop was closed.

Crew right now

After hours · emergencies go to Mike Doherty

ON CALLMike DohertyPlumber · until 7 AM
OUTDan FournierCalled out sick
ON SHIFTLisa KelleyOffice · answers texts
OFFRyan PelletierBack Tue 7 AM

Made-up data from two made-up businesses: Maple Ridge Plumbing & Heating and Brookside Coffee & Donuts.

How it works

Three steps, no tech jargon

Tell me what's slowing you down

A 15-minute call or a coffee at your counter. I listen, then come back with a plain-English plan and a fixed price.

Go live in about a week

I set it up on your phone number, menu and calendar, and we test it together before it answers a real customer.

I keep it running

Month-to-month. I handle updates, fixes and changes. You get a short weekly report showing what it did.

Pricing

Straight numbers before you start

Typical shop

$275/mo

Hosting, support and changesincluded

Phone line with minutesincluded

Text messagesincluded

One-time setup$500–$1,500

Tested before it goes liveWe run test calls together, and monthly billing starts the day it answers real customers.
Month-to-monthNo long contract. Cancel any time.
Your data stays yoursCustomer lists, recordings and reports belong to you, and you can take them with you.
Setup split 50/50Half to start, half when it's live and working.

Let's fix it

Tell me what's eating your day.

Call or text. If I can't fix it, I'll tell you, and I'll point you to someone who can.

603-560-1133Call or text, weekdays sean@tinkerandmain.comEmail Text Sean