New England

Fix what slows you down.

You bring the problem that eats your day: the phone that never stops, the reviews nobody answers, the schedule built on gut feel. I build the fix, set it up, and keep it running.

Book a 15-minute call Watch the 60-second overview

Local, owner-to-owner. Month-to-month, no long contract.

Plumbing & heating

A Saturday night, handled

10:05 PM: a burst pipe callEMERGENCYAnswered on the first ring. The caller is walked through shutting off the main.
10:06 PM: the on-call tech has itTECH · CONFIRMEDMike gets a call and a text, and taps “I've got it.” If nobody confirms, you get the call.
10:40 PM: someone hangs upMISSED · TEXTED BACKA text goes out in under a minute, and the call waits at the top of your board.
Monday: the job is doneA review request goes out on its own.

Coffee shop

A Tuesday morning, handled

7:12 AM: the phone rings mid-rushORDER · TAKENAnswered on the second ring. Order taken, total read back.
7:13 AM: the kitchen sees itThe ticket lands on the screen with a pickup time.
9:40 AM: a 2-star review comes inREPLY · NEEDS YOUR OKA reply is drafted. You approve it with one tap.
Friday: next week's scheduleBuilt from what you actually sold, plus the weather.

Electrical

A Thursday on the job, handled

8:15 AM: a call while you're on a ladderREPAIR · BOOKEDBooked into an open window. The customer gets a confirmation text.
11:30 AM: a panel upgrade quoteESTIMATE · NOT SCHEDULEDThe customer gets a link and sends photos before anyone drives out.
Wednesday: the day before the visitA reminder text goes out on its own.
After the jobA review request goes out, and the reply is drafted when it lands.

What I fix

Small problems that cost you real money

Each one starts with the pain you tell me about. If something already works for you, it stays.

"We miss calls when we're slammed."

Phone answering that never puts anyone on hold

Answers in your business's name, handles hours and questions, takes orders and messages, and texts back anyone who hung up.

MISSED · TEXTED BACK

"Nobody has time to answer reviews."

Every review gets a reply

Google and Facebook reviews get a reply in your voice. Good ones post on their own; anything touchy waits for your OK.

"The schedule is always a guess."

A schedule built from your sales

Uses last year, last month and the forecast to staff the rush and trim the slow hours, then texts the team their shifts.

"Phone orders get lost."

Orders go straight to the kitchen

Phone orders show up on a kitchen screen or right inside Square, priced from your real menu, with a pickup time.

"A 2 AM no-heat call goes to voicemail."

Emergencies reach the on-call tech

Calls and texts whoever's on call in seconds, and escalates to you if nobody confirms. Routine jobs get booked into open windows.

EMERGENCY · NOT CONFIRMEDREPAIR · BOOKED

"We quote jobs blind."

Estimates with photos up front

Customers get a link to send photos of the problem before anyone drives out. Reminders and review requests go out on their own.

ESTIMATE · NOT SCHEDULED

Who it's for

Owner-run businesses on and around Main Street

Food & retail

Coffee shops, bakeries, ice cream stands, delis

Phone orders during the rush
Square menus, payments and sales
Staffing for the seasons

The trades

Plumbing, heating, electrical, HVAC, landscaping

Calls answered while you're under a sink
After-hours emergencies dispatched
Jobs booked, reminded and reviewed

See it work

One page tells you what needs you right now

The owner's board: missed calls to return, what's urgent, and who's working. Pick your kind of business. These are pictures with made-up data, not live screens.

One night at a plumbing shop, start to finish (1:34). A real screen recording of the app with a made-up company: an emergency comes in after hours, the right tech gets it, a quote request waits for daylight, and a review gets answered. Captions are on the video.

2 Missed calls to return

(603) 555-0174 · HampsteadRang out 8:12 PM · texted back automatically

Call backTextHandled

(603) 555-0139 · AtkinsonHung up 9:47 PM · texted back automatically

Call backTextHandled

EMERGENCY · NOT CONFIRMEDTonight 10:05 PM

No heat, boiler won't fire

TechMike Doherty paged · no reply yet

CustomerFrank D. · Atkinson

REPAIR · BOOKEDTue 8–10 AM

Kitchen sink backing up

TechRyan Pelletier

CustomerKaren W. · Hampstead

ESTIMATE · NOT SCHEDULEDAsked Mon

Price for a tankless water heater

Photos3 sent before the visit

NextCall to schedule

Recovered after-hours revenue · 30 days

$5,500

7 paid jobs from calls that came in while the shop was closed.

Crew right now

After hours · emergencies go to Mike Doherty

ON CALLMike DohertyPlumber · until 7 AM
OUTDan FournierCalled out sick
ON SHIFTLisa KelleyOffice · answers texts
OFFRyan PelletierBack Tue 7 AM

Made-up data from made-up businesses: Maple Ridge Plumbing & Heating, Pine Hill Electric, Ledgeview Heating & Cooling, and Brookside Coffee & Donuts.

How it compares

Already using Jobber or Housecall Pro? Keep it.

Answering services and the big field-service apps both pick up the phone now. Here's what's different about how Tinker & Main does it.

Tinker & Main compared with answering services and field-service apps
Feature	Answering serviceRuby, Smith.ai and others	Field-service appJobber, Housecall Pro	Tinker & MainSet up and run for you
Answers calls after hours	✓Live people	✓AI add-on (Jobber Receptionist, Housecall Pro CSR AI)	✓AI phone assistant in your company's name
Books jobs into real open times	Takes messages; some book appointments	✓In their calendar	✓In your calendar, with a day-before reminder text
Emergencies after hours	Forwards urgent calls	Escalates to a number you set	✓Pages the on-call tech by call and text, waits for a one-tap “I've got it,” and calls you if nobody confirms in 10 minutes
Keep the software you already use	✓Yes	You move your business onto theirs	✓Nothing to switch. It runs alongside what you have
Who sets it up	Their team, from answers you give them	You do, from their settings	✓Sean does it with you, live in about a week, and keeps it running
How it's billed	Per minute or per call	Monthly plan, plus the AI add-on on most plans	✓One monthly price. Month-to-month, no long contract

Also in the box

Review replies in your voice for Google and Facebook, with touchy ones held for your OK
Quotes, deposits and invoices paid by text
Each tech's day on their phone, with prices hidden
Crew schedule built around availability and time off
Missed-call text-back and a callback list on your board

Checked against each company's own pages in November 2026; features and prices change, so check their sites for the latest. Jobber, Housecall Pro, Ruby and Smith.ai are trademarks of their owners. Tinker & Main isn't affiliated with them.

Video tours

Short tours of the parts that run the day

Real screen recordings of the app with made-up customers: plumbing, electrical, HVAC, landscaping, excavation and an ice cream shop. Captions are on every video.

1:00Tinker & Main in 60 secondsThe phone rings after hours. Every call gets answered in your name, emergencies reach your on-call tech, bigger jobs become estimate requests, and you see what it brought in.